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PROBLEMS |
Offshore outsourcing is a
recent technique, and as such trials and adjustments are inevitable,
especially for the more innovative services.
The two most frequent concerns
on the merits of the choice are supplier's capability and reliability
(nobody wants to risk to become dependent on a supplier that tomorrow
may change priorities or cease to exist), and fear of spill over of
proprietary information and know-how,
which may find its way to a current or future competitor.
Another less frequent concern is the doubt
that the foreign facilities may not guarantee adequate pay
and working-condition standards to their own employees, and
that this may damage the customer's own reputation.
The most frequently mentioned
obstacle for offshore outsourcing projects is the cultural difference
(and, for Continental Europe, the language difference) between client
and provider. Other problems are how to adapt the old procedures to the
new organisation how to re-employ the internal personnel.
All these fears are to be taken
seriously, but they are not anew.
Rather, they
point toward a often-not-adequately-considered necessity, that is, that
to succeed an offshore outsourcing relationship must be accurately
designed and actively managed.
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