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RELATIONSHIP MANAGEMENT
An offshore outsourcing relationship must be actively managed.

The service contract has defined the relationship management structure, that is, the formal communication moments and the persons in charge of relationship management within the two organizations.
Relationship management must become a reality, not remain on paper. The performance measurements must be carried out, analysed, and duly communicated internally and to the partner. Meetings must be held and their content refined, if this is the case. Even the content of the contract must be reviewed, following agreed-upon timing and procedures.

Companies and organisations are often unprepared to managing an offshore outsourcing contract; the skills demanded for are anew, halfway between technical, managerial and communication, and still rare on the job market. In some cases it is the very concept that a manager for the relationship must be defined and empowered that is not well understood. Yet a key for the success of the relationship is to identify its internal manager, properly train him/her, give him/her the resources needed, and measure the performances.
 
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