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BUSINESS CASE DEVELOPMENT
The logic behind business process outsourcing is simple: identify the "core" competencies, focus on them, and "get rid" of everything else. The logic behind offshore outsourcing is likewise simple: choose (among the processes up for outsourcing) the processes that are transaction-type, labour-intensive, and comparatively "insulatable".
But what does this mean in practice? Which functions are "non core" and which ones "core"? And among the "non core's" which have "transaction-type, labor-intensive, and comparatively insulatable" processes? And, once identified such processes, where can one find a realistic preliminary evaluation for the potential suppliers from the standpoints of (leaving aside cost) service, quality, reliability, security, etc?
To develop the business case, in essence, is to answer these questions.

The starting point for case development is the presentation and discussion of instances of offshore outsourcing involving problems similar to the customer's (Nunki has a good and up-to-date collection of material).

The presentation is followed by a "creative phase" where ideas are floated and by a "consolidation phase" where the projects' feasibility is considered. Slowly a consensus takes shape for one or more projects potentially of interest to the customer.

The case development ending point is a business plan containing the description of processes and solutions and the quantitative estimation and timing for investiment and cash flow.
 
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