Relationship structure I Relationship management I Leadership requirement

LEADERSHIP REQUIREMENTS
Best practices	Common mistakes
Keeping in mind that setting up the relationship will require time and energy.	Underestimating the time and cost required.
Communicating.	Downplaying the cross-cultural communication issues.
Building a cohesive team for relationship management. Involving the team in design and implementation of the relationship.
Encouraging feeling of ownership among the people who will actually use the services.	Failing to search for/build the support of a critical mass of users.
	Not planning or managing the transition. Underestimating employee management for the staff formerly in charge of the outsourced function.
Establishing multi-layer links between the organizations of customer and supplier.	Relying too much on executive contacts.
Setting and managing expectations. Expecting change and being prepared to manage it. Making use of incentives to promote change.
Having clear the escalation process, from prototype to full-speed regimen. Defining what exactly is "full-speed regimen".
	Failing to take advantage of own leverages in negotiation; negotiation errors.
Double checking contracts to avoid errors of the editing type.